Castle Hilo Hawaiian Hotel

Great location. We had the room with Harbor view. It was super cool. One strange thing is the breakfast. They give you one plastic box for whole family. You can refill it. Pastries were okay. But whole concept is the strange. You can pay for breakfast in next door restaurant.

Always stay here whenever I come to visit family!

The views from the hotel were outstanding. We faced Hilo Bay and loved the beauty of the property. I am diabetic so I would have preferred a breakfast that included some protein. The bread and fruit was nothing I could eat so I gave mine to my family. The coffee was great. I enjoyed the egg dishes I had in the restaurant. Everyone was friendly.

Room was unclean, run down, t.v. remote missing, room airconditioner very poor. Room was always hot, bathtub in poor condition, no housekeeping service, you have to take out your own trash, construction going on all afternoon with pounding and drilling right next to your head... very noisy while trying to sleep. Pool is unattended and innandated with local kids so much you can not swim. No security and no peace of mind.

Staff were friendly. Our room was next to the elevators so you could hear people outside the door laughing and a child screaming. We could hear external music coming from somewhere both nights. Bed was situated next to old air-conditioning, which was noisy. No light curtains, only heavy block out blinds so when you wanted to get changed you had to close them, making the room dark. Blinds were old and torn.

Staff was exceptional, nice breakfast, everything worked,hot water, laundry area, view in area is exceptional, quickly moved me to another room was across from elevators one elevator door was making noise as they passed and children getting off screaming.Next room quiet

We have 5 of us in this family vacation trip. When we checked in, the conditions on the hotel we need to sign were more than the rest of the hotel I stayed in. More worst happened after this, my daughter noticed something run across the room when she open the fridge. In the morning, I noticed the same thing run across to the desk and later on, I actually saw the head of the rat sticking out to look at me. I cannot imagine what happened last night when we slept if this rat was actually scouring through our food which we brought. In the morning, we feedback this finding to the front desk and they offered to upgrade our room but we are checking out that day. Overall, just a very bad experience staying at this place

Staff was super friendly and inviting. Had a wonderful stay here with my family.

We had an ocean view room with a private balcony and outdoor seating. The view is amazing. The hotel dining options are good. Delicious breakfasts. Very nice dinner. Bar also has a decent quick bites menu. Right now there's a couple derelict hotels nearby which are an eyesore, but not visible from the room. The sound control was amazing. Normally I ask to be away from the elevator, and dread hearing guests in hallway or neighboring rooms, but our stay was total silence. Onsite parking is really worth it, and if you can get garage parking your car stays cool. The guests were generally mature, quiet adults with class. Very few children. There were no loud parties. The elevator requires your room key to operate, which made us feel extra safe. Nice park within walking distance.

I paid a resort fee and with that I suppose to have a daily coffee pack included. After the first morning coffee, I had to ask the floor maid for another coffee with cups and condiments. But everyday I wasn’t provided with coffee amenities. My rubbish cans weren’t empty daily even though I threw food waste in them. The worse was finding a dead baby cockroach in my ice bucket. Luckily I had plastic liners but a dead cockroach? Really?